Terms of Service
Last updated: October 10, 2022
Thank you for joining re/tell! These Terms of Service (the “Terms”) cover your rights and obligations relating to your access and use of Platform (as defined below). All references to “we”, “us”, “our”, “re/tell” refer to Retell Global Inc., a Delaware corporation, and its subsidiaries and affiliates. All references to “you”, “your”, or “user” relate to the person who registered an account on
(an “Account”) to use or access the Platform. By visiting our websites, including, but not limited to,
, interacting with us on other platforms (including, but not limited to, social media sites such as Facebook, Instagram, LinkedIn and Twitter), and/or submitting anything to us through our websites and mobile applications operated by us or on our behalf (collectively, our “Platform”), you agree to read, comply with and be legally bound by: (1) these Terms; and (2) any additional terms and conditions, agreements, policies and additional terms published on the Platform or otherwise applicable to your use of the Platform (the “Rules”). You also agree that you may be bound by, and agreement to comply with, as applicable to you, any agreements between us and a third-party on whose behalf you access our Platform (“Enterprise Agreement”). These Terms, the Rules and Enterprise Agreements are collectively referred to in these Terms as the “Agreements”). In the event of any conflict between these Terms and any other Agreement, these Terms shall control; provided, however, in the event of any conflict between these Terms and an applicable Enterprise Agreement, the terms of the Enterprise Agreement shall control.
IF YOU DO NOT AGREE WITH THE FOREGOING, YOU MAY NOT USE THE PLATFORM.
YOU HEREBY REPRESENT THAT YOU HAVE THE FULL RIGHT, POWER, AND AUTHORITY TO ENTER INTO THESE TERMS AND TO FULLY PERFORM ALL OF YOUR OBLIGATIONS HEREUNDER AND THAT YOU ARE UNDER NO LEGAL DISABILITY OR CONTRACTUAL RESTRICTION THAT PREVENTS YOU FROM ENTERING INTO THESE TERMS.
PLEASE READ THESE TERMS CAREFULLY, AS THEY CONTAIN IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND RESPONSIBILITIES, INCLUDING LIMITATION OF OUR LIABILITY AND BINDING ARBITRATION. IF YOU DO NOT ACCEPT THIS AGREEMENT IN ITS ENTIRETY, YOU MAY NOT ACCESS OR USE THE PLATFORM.
Do not hesitate to contact us at
if you have any questions related to your use of the Platform and/or these Agreements.
2. Overview of the Platform
The Platform fundamentally (a) provides an online marketplace for users that are in search of a retail space to promote and sell their goods (“Brand Users”) and users that are offering a retail space to Brand Users (“Space Users”) and enables Brand Users to purchase the right to use and access retail space owned, leased, or licensed by the Space Users with the purpose of selling the Brand User’s goods to consumers (“Retail Access”); (b) allows users to create profiles within the Platform; and (c) allows users to publish and update content on the Platform or to otherwise make content available through embeddable content on websites not operated by re/tell (collectively, the “Marketplace Services”). As between re/tell and you, re/tell’s role is solely (1) to facilitate the availability of Retail Access for Brand Users and Space Users, and (2) to collect payment from users. A user may be both a Brand User and a Space User.
Space Users are solely responsible for the Retail Access they offer through the Marketplace Services, including but not limited to (a) ensuring that all products are placed in the correct retail space and in accordance with the instructions provided by the Brand Users; (b) that the use of the retail space with respect to the Retail Access is compliant with all laws, rules, regulations, local ordinances, rental agreements, fire codes, zoning laws, tax laws, including but not limited to those pertaining to the licensing, leasing, renting, marketing, and promotion of retail spaces. As a Space User, you represent that any Retail Access you offer will not breach any agreements you have entered into with any third parties, including without limitation, any lessors, or licensors of the building in which the retail space is located, and will not conflict with the rights of any third parties. All Retail Access is a result of a direct business-to-business relationship between the Brand User and the Space User, of which re/tell is not a party to such relationship.
Each Space User is solely liable for the quality and safety of the retail space as well as the accuracy of the descriptions of the retail space. In addition, each Space User is solely liable for the results produced by the Retail Access. Re/tell does not guarantee the quality of the Retail Access, or that the Space Users comply with applicable laws. Except for its own internal business purposes, Re/tell does not verify the credentials, representations, products, services, retail space, or prices offered by any Space User. Re/tell shall not be liable or responsible for any Retail Access provided by Space Users that are a cause of injury or that do not meet your expectations in any manner.
Brand Users will be able to purchase Retail Access by selecting the available access on a Space User’s page. Brand Users will be prompted to select the amount of retail space, the time period of the Retail Access, and any other specifications that the applicable Space User may require in order to book the Retail Access. Space Users will have the option to reject any Retail Access and Brand Users understand and agree that re/tell is not involved in a Space User’s decision whether to approve or reject a Retail Access booking request. After a Retail Access booking request is accepted by a Space User, re/tell will place a hold on the credit card the Brand User has on file. Re/tell will release payments made by Brand Users to Space Users upon the start of the time period for the specific Retail Access associated with the booking; provided that such payment may take up to seven (7) days to be received.
Your access to and use of the Platform may be available pursuant to or otherwise subject to an Enterprise Agreement between re/tell and your employer or another entity on whose behalf you use the Platform. If this is the case, your employer or such other entity may impose additional obligations on your use of the Platform (“Additional Obligations”). If this is applicable to you, in addition to all other representations, warranties and covenants in the Agreements, you also represent to us that your use of the Platform will comply with any applicable Enterprise Agreement as well as any and all applicable Additional Obligations.
3. Age Policy; Acceptance of Agreements
We do not intend that the Platform be used by anyone under 18 years old. If we learn or have reason to suspect that an individual who has created an Account is under 18 years of age, we will promptly revoke such individual’s access to the Platform and delete any personally identifiable information submitted by that individual. Further, you represent and warrant that (1) your use of the Platform does not and will not conflict with any pre-existing obligation in conflict or in any way inconsistent with the provisions of these Terms; (2) you are 18 years of age or older (or age of majority or older if higher in your place of residence); (3) you are legally able to enter into contracts; (4) that you are not a person barred from receiving or using the Platform under federal, state, local or other laws; and (5) you are not a member of a terror or hate group.
Brand Users and Space Users can include individuals and business entities.
By using the Platform and/or acknowledging that you have read and agree to any or all of the Agreements, you are agreeing to comply with the applicable Agreements. If you fail to comply with any of the applicable Agreements, we may terminate your ability to use the Platform.
4. Your Account & Your Information
4.1 You Must Register for an Account
To access our Platform, you will need to register an Account using your first and last name, physical or mailing address, email address, phone number, and information needed to make use of the Platform (please see our
for more information on our practices related to collection and use of your data), and you agree to our use of such information. In addition, Brand Users must provide additional information about their brand, and space requirements and specifications related to the purchase of Retail Access, and Space Users must provide additional information about their available spaces, and the requirements and specifications related to the offer of Retail Access.
You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it up to date. We reserve the right to suspend or terminate your Account according to these Terms if we determine that any information provided by you is inaccurate or incomplete.
Without limiting the foregoing, if your access to the Platform is subject to an Enterprise Agreement, you must be an authorized user under such Enterprise Agreement and comply with all Additional Obligations, including, but not limited to, those applicable to account registration.
4.2 You Must Safeguard Your Account
If you become aware that an unauthorized third-party is using your information to interact with the Platform, you must promptly notify us of such use. You agree that we will not be liable for any loss or harm that you incur if someone else uses your information to interact with the Platform, either with or without your knowledge, and that you will be solely responsible for such use, whether or not you authorized the use. You are responsible for safeguarding your Account information, including your password. You agree not to disclose your password to, or share your Account with, any third-party. You are solely responsible for maintaining and protecting your account credentials.
4.3 Sharing Your Information with Third-Party Partners
Throughout the term of this Agreement, we may share information about your Account and your personally identifiable information with our third-party partners (collectively, “Third-Party Partners”) in order to verify your eligibility to use the Platform, conduct risk management and compliance reviews, and facilitate the compliance of re/tell and the Third-Party Partners with applicable laws and regulations, including any rules, guidelines, or by-laws of any of the Third-Party Partners (“Third-Party Rules”).
4.4 Access to the Platform
Access to the Platform requires access to the Internet. You are responsible for providing all equipment necessary to establish a connection to the Internet, access to the Internet and any telephone, wireless or other connection and service fees associated with such access. Using the Platform may allow you to receive content on your mobile phone or wireless device. The manner in which that content is delivered to your phone or device may cause you to incur extra data, text messaging or other charges from your wireless carrier, which are your sole responsibility.
If you open an account, you understand that re/tell will collect and maintain information related to your use of the Platform. Re/tell connects, though may not always display, that information to your account in order to conduct our business operations.
4.5 Termination or Suspension of Your Account
Without limiting any other rights we have under the Agreements, in the event we determine, in our sole discretion, that your account information may be compromised due to your personal device being infected with a virus, malware, other malicious code or due to other theft of your account information, we reserve the right to invalidate, delete or otherwise modify your account in order to protect your account, the accounts of other users and our systems from further damage or exposure. This may include proactively changing your password. If we need to do this, we will make reasonable efforts to inform you of any modifications made via the email address listed on your account or other viable means of communication.
4.6 User Representations and Warranties
All users represent and warrant that:
• You are at least of the legally required age in the jurisdiction in which you reside and are otherwise capable of entering into binding contracts;
• You will respect the privacy (including without limitation private, family and home life) and data protection rights of users with whom you communicate through the Marketplace Service;
• You will fulfill the commitments you make to other users, communicate clearly and respectfully, provide or accept Retail Access on the agreed upon terms and only utilize the third-party payment service provider specified or approved by re/tell to make or receive payment through the Marketplace Services;
• You will act professionally and responsibly in your interactions with other users;
• You will use your real name or business name on your profile;
• When using or accessing the Marketplace Services, you will act in accordance with all applicable local, state and federal laws and regulations and in good faith;
• You do not have any motivation, status, or interest that re/tell may reasonably wish to know about in connection with the Marketplace Services, including without limitation, if you are using or will or intend to use the Marketplace Services for any journalistic, academic, investigative, or unlawful purpose.
• When selling or purchasing Retail Access through the Marketplace Services you are operating as a sole proprietor, partnership, limited liability company, limited partnership, corporation or other business entity;
• You are engaged in an independently established business related to retail access similar to the Retail Access available through the Marketplace Services;
• You have the unrestricted right to earn income in the jurisdiction in which you will be purchasing the right to Retail Access (as a Brand User) or selling and providing Retail Access (as a Space User), as applicable;
• If you provide Retail Access in a jurisdiction that requires you to have a license(s) and/or tax registration, you have the required license(s) or tax registration;
• You are responsible for identifying and obtaining any required licenses, permits, or registrations before purchasing the right to Retail Access (as a Brand User) or selling and providing Retail Access (as a Space User), as applicable, through the Marketplace Services;
• You have any and all insurance required to operate your business through the Marketplace Services;
• You will honor your commitments to other users of the Marketplace Services, including without limitation, with respect to a Space User, by fulfilling Retail Access on time and as agreed upon with each applicable Brand User, and with respect to a Brand User, delivering goods to be sold through the Retail Access on time and as agreed upon with each applicable Space User;You will only purchase and/or sell Retail Access, as applicable, in accordance with all applicable laws;
• You will pay all applicable federal, state and local taxes based on income earned for your provision of or access to Retail Access; and,
• With respect to Space Users, You agree not to market your retail space in a false or misleading manner.
4.7 Content from Social Media and Networking Accounts
As a user, you may link your social media accounts to your user page (collectively, “Social Media Accounts”). You represent that you are entitled to grant re/tell access to, or otherwise make available, your Social Media Accounts and the content therein for the purposes described herein, without breach by you of any of the terms and conditions that govern your use of the applicable Social Media Account, and without obligating re/tell to pay any fees or making re/tell subject to any usage limitations imposed by such social media service providers. Depending on the Social Media Accounts you choose and subject to the privacy settings that you have set in such Social Media Accounts, personally identifiable information that you post to your Social Media Accounts will be available on and through your Account on the Marketplace Services.
Please note that if a Social Media Account or associated service becomes unavailable for any reason, then the Social Media Account Content that was available from such Social Media Account will no longer be available on and through the Marketplace Services. You have the ability to unlink your Account and your Social Media Accounts, at any time, by contacting re/tell at firstname.lastname@example.org. PLEASE NOTE THAT YOUR RELATIONSHIP WITH THE SOCIAL MEDIA SERVICE PROVIDERS ASSOCIATED WITH YOUR SOCIAL MEDIA ACCOUNTS IS GOVERNED SOLELY BY YOUR AGREEMENT(S) WITH SUCH SOCIAL MEDIA SERVICE PROVIDERS. Re/tell makes no effort to review any Social Media Account Content for any purpose, including for accuracy, legality or non-infringement and re/tell is not responsible for any Social Media Account Content. Re/tell may, however, at any time and without prior notice, screen, remove, disable or block any Social Media Account Content that in re/tell’s sole judgment violates this Agreement or is otherwise objectionable.
5. Marketplace Services
The Marketplace Services may provide you with the ability to develop, submit, publish, and share content (collectively, “User Content”) on the Platform and on websites outside the Platform. In addition to other requirements under the Agreements, User Content and your use of the Marketplace Services must comply with the requirements and restrictions set forth in this Section 5.1. Re/tell reserves the right, but not the obligation, to monitor User Content, your use of the Marketplace Services and your activities on the Platform. We may remove any of User Content and/or limit or terminate your access to the Marketplace Services and/or the Platform if we determine, in good faith, that User Content or your activities violate this Section 5.1.
5.2 Prohibited Content
You are not permitted to use the Marketplace Services to develop, submit, publish, or share any content that:
• infringes any third-party’s intellectual property, including, any copyrights, patents, trademarks, service marks, trade secrets or other proprietary rights protected by law;
• identifies any person without their consent or disclosing anyone else’s personal contact details or invading their privacy;
• could be reasonably viewed as:
- hate speech, obscene, harassing, threatening, pornographic, abusive, or defamatory to an individual or group on the basis of religious belief, race, gender, age, disability or otherwise
- inciting violence, or containing graphic or gratuitous violence
- an unauthorized commercial communication of any kind (including, without limitation, spam)
- fraudulent, inaccurate, or misleading, or otherwise objectionable content of any kind; or
- instructing how to engage in any illegal or potentially extremely dangerous activities
• promotes or supports any of the following:
- terror or hate groups
- self-harm or suicide
- exploiting or endangering minors
- unlawful or questionable financial or other money-making schemes
- misleading claims or information, including, but not limited to, misleading claims or information about: (1) medical or other health-related information, such as vaccine safety or the existence of medical conditions or emergencies; (2) voting or the outcome of elections; or (3) the existence of real-world events, including, but not limited to, historical events and real-world tragedies
• violates any applicable law; or
• violates any other restrictions re/tell imposes, including, but not limited to, those set forth in these Terms.
We may provide means to allow you to include closed captioning in User Content. If required by applicable law, you must provide closed captioning in User Content.
5.4 Ratings and Reviews
We may provide you the ability to apply ratings or other filters to User Content to flag if User Content contains statements, information, or other material that others may find offensive or disturbing. If we provide this ability, you must appropriately rate or apply filters if User Content based on the statements, information or other material contained in User Content.
To the extent you are a Brand User, re/tell may allow you to upload content and leave reviews regarding your purchase of Retail Access. Re/tell may accept, reject, or remove reviews and any associated content in its sole discretion. Re/tell has absolutely no obligation to screen or to delete reviews or associated content, even if anyone considers reviews objectionable or inaccurate. Those Brand Users posting reviews should comply with the following criteria: (a) reviewers should have firsthand experience with the person/entity being reviewed; (b) reviews should not contain: offensive language, profanity, or abusive, racist, or hate language; discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation or disability; or references to illegal activity; (c) reviewers should not be affiliated with competitors if posting negative reviews; (d) reviewers should not make any conclusions as to the legality of conduct; and (e) reviewers may not post any false statements or organize a campaign encouraging others to post reviews, whether positive or negative. Reviews are not endorsed by re/tell, and do not represent the views of re/tell or of any affiliate or partner of re/tell. Re/tell does not assume liability for any review or for any claims, liabilities or losses resulting from any review. Any review you post will be considered User Content.
In addition to all other applicable requirements and restrictions, you are not permitted to include any links in User Content to any websites, online services applications or other resources that contain or promote content that violates the restrictions in Section 5.2 above.
5.6 Ownership; License
As between you and re/tell, you own all right, title and interest in and to any of User Content, excluding any re/tell intellectual property incorporated therein or otherwise utilized by User Content. By using the Marketplace Services in any way, you grant re/tell a license to reproduce, translate, encode, publish, stream, use and distribute any and all of User Content to the extent necessary to make User Content available on the Platform and/or on any website outside the Platform and as otherwise necessary for re/tell to provide and operate the Platform. If you place any restrictions on User Content through the features and functionalities available through the Marketplace Services, which may include, without limitation, disabling downloads, limiting the availability of User Content to specific users or otherwise limiting distribution or availability of User Content, re/tell will use and distribute User Content in accordance with those restrictions. The license for each specific piece of User Content is effective when you use the Marketplace Services with respect to such specific piece of User Content and ends when you or re/tell delete or otherwise remove such specific piece of User Content from the Platform; provided, however, re/tell may retain archival copies of User Content: (1) for a limited period of time if you wish to republish or otherwise restore any of User Content that you removed from the Platform; (2) when User Content is subject to a DMCA notice, legal claim or other dispute; or (3) if re/tell reasonably believes it is required to do so. The licenses you grant to re/tell are non-exclusive, worldwide, and royalty-free and specifically include necessary rights for re/tell to exercise its rights and perform its obligations. You waive any “moral rights” that you may have in User Content. Further, you agree that any terms set forth in the Agreements are not a license condition; thus, the event re/tell breaches any term of the Agreements, such breach shall only give rise, if applicable, to a breach of contract. For clarity, re/tell’s breach of the Agreements shall not give rise to any claim of infringement or similar claim of any rights you have in and to User Content, including, without limitation, any intellectual property rights you have.
You will be able to use re/tell’s messaging tool to communicate with other users of the Platform with whom you are seeking a direct business relationship with. The messaging tool is a great way for Brand Users and Space Users to coordinate the Retail Access. However, this messaging tool may not be used for any of the following activities:
• Sending unsolicited advertising or promotions, requests for donations, or spam;
• Harassing or abusing another user of the Platform;
• Contacting someone after they have explicitly asked you not to;
• Interfering with a transaction or the business or another user; or
• Taking any other action in violation of the Agreements.
By creating a re/tell account, you electronically agree to accept and receive communications from re/tell, Space Users (with respect to Brand Users), and Brand Users (with respect to Space Users), or third parties providing services to re/tell including via email, text message, calls, and push notifications to the cellular telephone number you provided to re/tell. You understand and agree that you may receive communications generated by automatic telephone dialing systems and/or which will deliver prerecorded messages sent by or on behalf of re/tell, its affiliated companies, including but not limited to communications concerning Retail Access. Message and data rates may apply. If you do not wish to receive promotional emails, text messages, or other communications, you may change your notification preferences by accessing Settings in your account. To opt out of receiving promotional text messages from re/tell, you must reply “STOP” from the mobile device receiving the messages. For purposes of clarity, text messages between you and other users are transactional text messages, not promotional text messages.
5.8 Disputes Between Users
If you find yourself in a dispute with another user concerning your use of the Marketplace Services, we encourage you to contact the other user and try to resolve the dispute amicably. If a resolution cannot be reached, you may contact us at
. We will attempt to help you resolve disputes in good faith and based solely on our interpretation of our policies, in our sole discretion. Re/tell will not make any judgments regarding legal issues or claims.
5.9 Marketplace Risk
Re/tell is not affiliated with or endorsed by any Space User, Brand User, or any other provider of retail access made available through the Marketplace Services. Beyond its capacity as a marketplace and technology platform, re/tell is not a party to or involved in any transaction between Brand Users and Space Users, and does not act as a Brand User, Space User, or affiliate of a Brand User or Space User, or broker with respect to any transactions. There are risks that you assume when dealing with other users (including those who may be acting under false pretenses) and all of these risks are borne by you, and not re/tell. We encourage you to use the various functionalities of the Marketplace Service (e.g., profiles, specifications, and user reviews) to help evaluate the user with whom you are dealing.
6. Permitted Use of the Platform
You may only use the Platform for its intended purpose. You may not use the Platform for any other purpose. Any non-permitted use of the Platform, as determined in our sole discretion, shall be grounds for immediate termination of these Terms and immediate termination of your use of, and access to, the Platform. Further, you represent and warrant that your use of the Platform does not and will not conflict with any pre-existing obligation in conflict or in any way inconsistent with the provisions of these Terms.
You are prohibited from violating or attempting to violate any security features of the Platform, including, without limitation, taking any of the following actions:
• accessing content or data not intended for you, or logging onto a server or account that you are not authorized to access;
• attempting to probe, scan, or test the vulnerability of the Platform, or any associated system or network, or to breach security or authentication measures without proper authorization;
• interfering or attempting to interfere with Platform to any other user, host, or network, including, without limitation, by means of submitting a virus to the Platform, overloading, “flooding,” “spamming,” “mail bombing,” “crashing,” or undertaking similar activities;
• transmitting or uploading any software or other materials that contain any viruses, worms, trojan horses, defects, time bombs or other items of a destructive nature;
• forging any TCP/IP packet header or any part of the header information in any email or in any posting using the Platform; or,
• copying, selling, distributing, publishing, downloading, or reproducing any aspect of the Platform.
Further, you agree not to take any of the following actions when using the Platform:
• modifying, making derivative works of, decompiling, reverse-engineering, disassembling, or otherwise convert any aspect of the Platform;
• licensing, selling, renting, leasing, transferring, assigning, distributing, hosting, or otherwise commercially exploiting the Platform;
• accessing the Platform in order to build a similar or competitive service;
• accessing (or attempting to access) any part of the Platform by means other than through the interface that is provided by us;
• impersonating any person or entity or misrepresenting your connection or affiliation with a person or entity;
• collecting or storing, or attempting to collect or store, personal information about other users of the Platform for any purpose other than as occurs through the normal operation of the Platform; or
• removing, obscuring or altering any proprietary rights notices (including copyrights and trademark notices) which may be contained in or displayed in connection with the Platform;
• using the Platform except as permitted by these Terms; or,
• engaging in any activity that is illegal under federal, state, local or other laws.
In addition, you may not use the Platform to enable any person (including you) to benefit from any activities re/tell has identified as a restricted business or activity (collectively, “Restricted Businesses”). Restricted Businesses include use of the Platform in or for the benefit of a country, organization, entity, or person embargoed or blocked by any government, including those on sanctions lists identified by the United States Office of Foreign Asset Control (OFAC). Restricted Businesses shall also include, but not be limited to, any party participating in:
• Any activities that violate these Terms, any Third-Party Rules, or any other agreement that you have entered into with us or any of our agents in connection with the Platform;
• Any activities that violate applicable law;Gambling, including internet gambling, lotteries, bidding fee auctions, sports betting, internet gaming, contests, sweepstakes, games of chance including legal or illegal forms of gambling;
• Adult services, including pornography and other obscene materials (including literature, imagery and other media) depicting nudity or explicitly sexual acts, sites offering any sexually-related services such as prostitution, escorts, pay-per view, adult live chat features, sexually oriented items (for example, adult toys), adult video stores and sexually oriented massage parlors, gentleman’s clubs, topless bars, and strip clubs, sexually oriented dating services;
• Illegal drugs or drug paraphernalia;
• Infringement of intellectual property or proprietary rights;
• Counterfeit or unauthorized goods;
• The sale of illegal products or services;
• Unfair, predatory, or deceptive practices, including pyramid or “get-rich-quick” schemes; and
• Any products or services that are otherwise restricted by third parties we work with in providing you with the Platform.
If you are uncertain whether a category of business or activity is restricted or have questions about how these restrictions apply to you, please contact us at email@example.com. We may add to or update the Restricted Businesses at any time.
7. Ownership of the Platform
All right, title and interest in and to the Platform, including, but not limited to, all of the software and code that comprise and operate the Platform (collectively, the “Software”), and all of the text, photographs, illustrations, images, graphics, audio, video, URLs, advertising copy and other materials provided through the Platform (collectively, the “Re/tell Content”) are owned by us or by third parties who have licensed Re/tell Content to us. The Platform is protected under trademark, service mark, trade dress, copyright, patent, trade secret and other intellectual property laws. In addition, the entire Re/tell Content of the Platform is a collective work under U.S. and international copyright laws and treaties, and we own the copyright in the selection, coordination, arrangement, and enhancement of the Re/tell Content.
Subject to your acceptance of, and compliance with, the applicable Agreements and your payment of any applicable fees or charges, depending on how you use or interact with our Platform, we hereby grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Platform in a manner that is consistent with the Agreements and the Platform’s intended purpose(s). You obtain no rights to the Platform except to use it in accordance with the Agreements.
The re/tell names and logos (including, but not limited to, those of our affiliates), all product and service names, all graphics, all button icons and all trademarks, service marks and logos appearing within the Platform, unless otherwise noted, are trademarks (whether registered or not), service marks and/or trade dress of re/tell (collectively, “Our Marks”). All other trademarks, product names, company names, logos, service marks and/or trade dress (collectively, “Marks”) mentioned, displayed, cited, or otherwise indicated within the Platform are the property of their respective owners. You are not authorized to display Our Marks in any manner without our prior written permission. You are not authorized to display or use the Marks of any third-party that appear within the Platform without the prior written permission of the applicable third-party.
Further, you may choose to, or we may invite you to submit comments, suggestions, or ideas about the Platform, including how to improve the Platform (“Feedback”). By submitting any Feedback, you agree that your submissions are voluntary, gratuitous, unsolicited, and without restriction and will not place us under any fiduciary or other obligation. We may use, copy, modify, publish, or redistribute the submission and its contents for any purpose and in any way without any compensation to you. You also agree that we do not waive any rights to use similar or related ideas previously known to us, developed by its employees, or obtained from other sources.
Notwithstanding anything to the contrary, re/tell shall have the right to aggregate, collect and analyze data and other information relating to the provision, use and performance of the Platform and shall be free (during and after the term hereof) to (a) use such data and other information to develop and improve the Platform and other re/tell offerings, and (b) disclose such data and other information solely in an aggregated and anonymized format that does not identify you or any individual.
8. Third-party Sites and Services
As referenced above, (a) our Platform may be integrated with services provided by Third-Party Partners, and (b) through the Platform, you will be able to elect to receive services from Third-Party Partners ((a) and (b) the “Third-Party Services”). You understand that we do not have control over such Third-Party Partners and that such Third-Party Partners are not agents of re/tell. You are responsible for maintaining applicable accounts with providers of Third-Party Services utilized by you.
You acknowledge and agree that we make no representation or warranty about, do not endorse, and will not be liable for any Third-Party Services (as defined below) or the information provided by third parties, whether through the Platform or otherwise
. Accordingly, we are not responsible for your use of any Third-Party Service or any harm or losses arising from or relating to your use of any Third-Party Service.
You are solely responsible for, and assumes all risk arising from, your election to receive and your receipt of any Third-Party Service. Re/tell is not responsible for Third-Party Services or any material, information, or results made available through Third-Party Services. The applicable Third-Party Partners may require you to agree to terms and conditions or agreements with respect to their provision of the Third-Party Services to you. If you elect to receive a Third-Party Service, you authorize re/tell to submit to the applicable Third-Party Partner any and all documents and information about you, your business, and your business’ employees that are necessary for such Third-Party Partner to provide the Third-Party Service to you, including, without limitation, your social media channels, marketing and branding information, products information, business information, store locations, store traffic information, and any additional information, such as the personal information of your employees and customers, requested by such Third-Party Partner that you have provided to re/tell in connection with this Agreement and your receipt of the Services (collectively, the “Shared Information”). You are responsible for the accuracy of all Shared Information. You represent and warrant that you have all the rights in and to any Shared Information necessary to provide Shared Information to re/tell and for re/tell to provide it to Third-Party Partners, and that re/tell’s use or disclosure of Shared Information as contemplated hereunder will not violate any rights of privacy or other proprietary rights, or any applicable local, state, or federal laws, regulations, orders, or rules.
You agree that by electing to receive a Third-Party Service, and by consenting and authorizing re/tell to submit your Shared Information to a Third-Party Partner, you hereby discharge, waive, and release us and our licensors and suppliers from any past, present, and future claims, damages, disputes, demands, liabilities, damages, losses, costs, judgements, penalties, fines, and expenses (including, without limitation, reasonable legal and accounting fees), known or unknown, against re/tell and its directors, officers, and employees arising out of or relating to your interactions with such Third-Party Partners and their products and services, including without limitation, a Third-Party Partner’s use of your Shared Information, even if that use is not authorized by the applicable agreement between you and the Third-Party Partner.
IF YOU ARE A CALIFORNIA RESIDENT, YOU HEREBY WAIVE CALIFORNIA CIVIL CODE SECTION 1542 IN CONNECTION WITH THE FOREGOING, WHICH STATES: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.” YOU HEREBY WAIVE ANY SIMILAR PROVISION IN ANY OTHER JURISDICTION.
You should contact the Third-Party Partner with any questions about their products and services. Reliance on User Content (as defined below) is at your own risk. You acknowledge and agree that we are not responsible or liable for, nor do we endorse, any User Content that appears on the Platform.
The Platform and the Services may contain links to third-party websites or resources. Re/tell provides these links only as a convenience and is not responsible for the content, products, or services on or available from those websites or resources, or links displayed on such websites. You acknowledge its sole responsibility for, and assumes all risk arising from, your use of any third-party websites or resources.
9. Updates to the Platform
We may, from time to time, develop patches, bug fixes, updates, upgrades and other modifications to improve the performance of the Platform (“Updates”). These may be automatically installed without providing any additional notice or receiving any additional consent. If you do not want such Updates, your remedy is to terminate your Account and stop using the Platform. If you do not terminate a previously created Account, you may receive Updates automatically. You acknowledge that you may be required to install Updates to use the Platform. Your continued use of the Platform is your agreement to these Terms with respect to the Platform.
10.1 Freemium Subscriptions
We offer a freemium subscription level that users can sign up for online, a Free Version account. You will be required to pay additional fees to access certain features that are not available under the Free Version.
10.2 Monthly Subscriptions
We offer a monthly paid subscription level that users can sign up for online, a Paid Version account. Re/tell charges a monthly subscription fee to users, as applicable, as selected and agreed to by the user during the account creation process or upon upgrading such user’s account. Re/tell also charges a transactional fee to users, which is indicated on the applicable subscription fee plan for each user located on the Platform. The subscription fees and transactional fees are subject to change at any time and for any reason by re/tell in its sole and absolute discretion.
10.3 Processing Fee
Re/tell will charge Brand Users and Space Users a service fee of a percentage of the total cost of each Retail Access booking as determined at the time of the transaction.
10.3 Taxes; Fees
You are required to pay all fees and charges imposed by re/tell arising from your use of the Platform, including, without limitation, fees that must be paid in advance and any fees arising from your use of the Platform. Any fees for a subscription renewal must be paid before the date the subscription renews. Your authorization to use the Platform is contingent on your payment of all applicable fees. All fees are exclusive of any applicable use, sales, value added, excise and other similar taxes and government charges (collectively, “Taxes”). Taxes do not include any taxes on the net income of re/tell or any of its affiliates. Unless otherwise stated, all fees are in United States Dollars.
10.4 Upgrades and Downgrades
You can self-serve upgrade or downgrade from Free Version to Paid Version or Paid Version to Free Version, as applicable, in your settings. For Paid Version accounts that downgrade, we will not charge for the next monthly billing if you downgrade with at least 30 days prior to the expiration of the then-current term.
Subscription Term and Renewal
Free Version accounts remain in effect from the date they are created until they are cancelled or terminated in accordance with the Agreements. Paid Version account subscriptions are offered on a monthly basis. Unless prohibited by applicable law, Paid Version subscriptions automatically renew at the end of each subscription period for the same period (i.e. monthly subscriptions renew on a monthly basis) unless you cancel your subscription by providing us notice of cancellation in accordance with Section 10.6. Notice of cancellation must be provided prior to the expiration of the current subscription term, which is at least 30 days prior to the expiration for monthly subscriptions. Without limiting re/tell’s other rights under the Agreements, nothing in these Terms shall require re/tell to renew any subscription or otherwise continue to make the Platform available to you after the end of your current subscription term.
You may close your account at any time by contacting us at firstname.lastname@example.org and following the instructions we provide.
If you cancel your Free Version account, upon re/tell’s acceptance of your cancellation, these Terms shall be terminated and your license to access and use the Platform shall immediately terminate and you must discontinue all use of the Platform.
(b) If you cancel your Paid Version account, unless terminated earlier as permitted under these Terms, upon re/tell’s acceptance of your cancellation and the expiration of the current subscription term, these Terms shall be terminated and your license to access and use the Platform shall terminate and you must discontinue all use of the Platform.
Without limiting anything set forth in these Terms, cancelling your account will not: (1) terminate any applicable Enterprise Agreement; or (2) cancel any paid subscriptions you entered into prior to your cancellation; or (3) relieve you of any liabilities or obligations arising from your activity on the Platform prior to cancellation.
10.7 Payment Method; Credit Card Authorization
Users may pay fees using credit cards, debit cards, or other payment methods as may be determined by re/tell from time to time. Space Users may be prompted to provide bank account details to us so that we may facilitate transfer of payments received from Brand Users purchasing Retail Access. If you submit your payment information through the Marketplace Service, then you authorize re/tell to store that payment information and charge your payment method for any Retail Access that you purchase. You will promptly update your account information with any changes (for example, a change in your billing address or credit card expiration date) that may occur.
Where applicable, you authorize us to charge any credit card provided by you all amounts due under this Agreement, including without limitation amounts for any additional features, transaction fees, subscription fees, and other payments, taxes, and fees. You agree to keep your payment information current at all times. If the card cannot be verified, is invalid, is over-limit, or is not otherwise acceptable, the Marketplace Services may be suspended or canceled by us without notice and we may generate invoices for payment.
If you dispute any charges, you must provide re/tell with notice within fourteen (14) days after the date that re/tell charges you.
11. Information We Make Available to You
As part of the Platform, we may provide you with various information in furtherance of the Platform. Our intention in doing so is to be helpful and to make the Platform more useful to you. However, you agree that all information and suggestions that we provide to you through the Platform is strictly for informational purposes and shall not be construed or relied upon in any way, and specifically shall not be construed or relied upon as professional advice of any kind. You agree that, to the fullest extent permitted by law, and as detailed below in the “Limitation of Liability” section of these Terms, we will not incur any liability at all whatsoever in the event that your reliance on any information provided by us results in harm or damage to you or your property.
12. Information You Provide to Us
As a core aspect of the functionality of the Platform, you may provide us with information about yourself, by giving us access to information collected by third parties, and by using the Platform. By providing this information and content, you grant us the right to use the information and content for the purposes described in these Terms and our
The Platform may provide you with the ability to add, create, upload, submit, distribute, post, or share content on or through the Platform, including, but not limited to, User Content (with respect to Marketplace Services), website links, opinions, information, photos, profiles, videos and audio clips (collectively, “User Content”). By providing any User Content on the Platform, you expressly grant, and represent and warrant that you have the right to grant, us a non-exclusive, irrevocable, worldwide, transferable, royalty-free, perpetual license to publicly display, publicly perform, reproduce, distribute, create derivative works of, and sublicense your User Content in any manner or through any media now known or later developed without any payment obligation to you. Without limiting the foregoing, any User Content you provide on the Platform may be viewable by any other users of the Platform (whether registered or unregistered). Further, you understand and agree that we have the right, but not the duty, to pre-screen, edit, refuse, move or remove any User Content posted to the Platform.
In addition, we should not be relied upon as a means to store your data or information and we assume no responsibility for such activities.
13. Inappropriate and Illegal Content Prohibited
You agree not to transmit any inappropriate content on the Platform including, but not limited to, libelous, defamatory, obscene, pornographic, abusive, or threatening content; content that advocates or encourages conduct that could constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, national, or foreign law or regulation; content that is misleading or not true; or advertise or otherwise solicits funds for goods or services. We may remove such content from our servers, and we may suspend or revoke your access to the Platform, and we reserve the right to investigate, and seek applicable remedies for, violations of applicable law to the fullest extent of the law.
14. Notice and Procedure for Making U.S. Claims of Copyright or Trademark Infringement
If you believe that your work has been copied in a way that constitutes copyright and/or trademark infringement, please provide a notice (a “DMCA Notice”) with the following information to Re/tell’s Copyright Agent:
• An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or trademark interest;
• A detailed description of the copyright work or trademark that you claim has been infringed;
• A description of precisely where the material that you claim is being infringed is located on the Platform;
• Your address, telephone number, and email address;
• A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright or trademark owner, its agent or the law; and
• A statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright or trademark owner or authorized to act on the copyright or trademark owner's behalf.
Re/tell’s Copyright and Trademark Agent for DMCA Notices is:
By email to:
By Mail to:
70 Mercer St. 2
FloorNew York, NY 10012
We may give notice to our users by means of a general notice on our Platform, electronic mail to a user’s email address in our records, or by written communication sent by first-class mail to a user’s physical address in our records. If you receive such a notice, you may provide counter-notification in writing to the designated Copyright and Trademark Agent. To be effective, the counter-notification must be a written communication that includes the following:
• Your physical or electronic signature;
• Identification of the material that has been removed or to which access had been disabled, and the location at which the material appeared before it was removed or access to it was disabled;
• A statement from you under the penalty of perjury, that you have a good faith belief that the material was removed or disabled as a result of mistake to misidentification of the material to be removed or disabled; and
• Your name, physical address, and telephone number, and a statement that you consent to the jurisdiction of Federal District Court for the judicial district in which your physical address is located, or if your physical address is outside of the United States, for any judicial district in which re/tell may be found, and that you will accept service or process from the person who provided notification of alleged infringing material or an agent of such person.
Re/tell may terminate Accounts that have been the subject of five (5) separate DMCA notices. In the event a user’s materials are removed due to a DMCA Notice and then subsequently restored due to the filing of a counter-notification, re/tell will treat the underlying DMCA Notice as withdrawn. Re/tell reserves the right to terminate Accounts that are the subject of fewer than five (5) DMCA Notices in appropriate circumstances - such as where the user has a history of violating or willfully disregarding these Terms.
15. Your Use of Others' Intellectual Property
Although you may provide information and content to re/tell as part of your use of the Platform, you agree to be respectful of others’ intellectual property rights. You may not upload, transmit, or otherwise distribute any information or content in violation of intellectual property laws or proprietary rights of any third parties. If you do not respect a third-party’s intellectual property or proprietary rights, you are solely responsible for any violations of law. In addition, you are solely responsible for infringement of third-party rights caused by any information that is generated or submitted through your use of the Platform. We take claims of intellectual property infringement seriously. As such, we reserve the right to suspend and/or revoke access to the Platform for any user who is found to have infringed on the intellectual property rights of third parties, or us, or otherwise is found to have violated any intellectual property laws.
16. Termination of Your Use of the Platform
At any time, you may discontinue your use of the Platform. To deactivate your account, please follow the instructions under your account settings. For any questions related to deactivating your account, please contact email@example.com. Please visit our
to understand how we treat your information when you discontinue your use of the Platform. You acknowledge that your Account will not be deleted, and you may request reactivation by emailing the address provided above.
After termination by either party, you shall no longer have access to, and shall cease all use of the Platform. Any termination of this Agreement does not relieve you of any obligations to pay any Fees, fines, or any other financial obligation incurred by you or through your use of the Platform prior to or after termination. In addition, your license to access and use our Platform shall immediately terminate and you must discontinue all use of the Platform affected by such termination.
The provisions of these Terms which by their nature are intended to survive the termination or cancellation of these Terms shall continue as valid and enforceable obligations notwithstanding any such termination or cancellation. Without limiting the foregoing, the provisions of these Terms regarding indemnity and limitations of liability shall survive the termination or cancellation of these Terms.
17. Assumption of Risk
YOUR USE OF THE PLATFORM IS ENTIRELY AT YOUR OWN RISK.
YOU AGREE THAT IF YOU CHOOSE TO USE THE PLATFORM, YOU ARE DOING SO VOLUNTARILY. YOU ASSUME ALL SUCH RISKS WITHOUT LIMITATION.
18. Disclaimer of Warranties; "As Is"
WE ARE MAKING THE PLATFORM AVAILABLE “AS IS” AND, TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE PLATFORM, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR THAT THE PLATFORM WILL BE WITHOUT ERROR OR INVULNERABLE TO VIRUSES, WORMS OR OTHER HARMFUL SOFTWARE OR HARDWARE. YOU ASSUME THE RISK OF ANY AND ALL DAMAGE OR LOSS FROM USE OF, OR INABILITY TO USE, THE PLATFORM. WE DO NOT WARRANT THAT OPERATION OF THE PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE.
YOU HEREBY ACKNOWLEDGE THAT THE PLATFORM MAY NOT BE AVAILABLE DUE TO ANY NUMBER OF FACTORS INCLUDING, BUT NOT LIMITED TO, PERIODIC SYSTEM MAINTENANCE, SCHEDULED OR UNSCHEDULED, ACTS OF GOD, UNAUTHORIZED ACCESS, VIRUSES, DENIAL OF SERVICE OR OTHER ATTACKS, TECHNICAL FAILURE OF THE PLATFORM AND/OR TELECOMMUNICATIONS INFRASTRUCTURE OR DISRUPTION, AND THEREFORE WE EXPRESSLY DISCLAIM ANY EXPRESS OR IMPLIED WARRANTY REGARDING THE USE AND/OR AVAILABILITY, ACCESSIBILITY, SECURITY OR PERFORMANCE OF THE PLATFORM CAUSED BY SUCH FACTORS.
WE DO NOT MAKE ANY REPRESENTATIONS OR WARRANTIES AGAINST THE POSSIBILITY OF DELETION, MISDELIVERY OR FAILURE TO STORE COMMUNICATIONS, PERSONALIZED SETTINGS OR OTHER DATA, INCLUDING WITHOUT LIMITATION, ANY USER CONTENT.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES. ACCORDINGLY, SOME OF THE ABOVE DISCLAIMERS OF WARRANTIES MAY NOT APPLY TO YOU.
YOUR ACCESS TO THE PLATFORM, DOWNLOAD OF ANY SOFTWARE RELATING TO THE PLATFORM AND USE OF ANY INFORMATION WE MAY PROVIDE IN CONNECTION WITH YOUR USE OF THE PLATFORM IS AT YOUR SOLE OPTION, DISCRETION AND RISK. WE SHALL NOT BE LIABLE FOR ANY MALFUNCTIONS OF THE COMPUTER PROGRAMS RELATING TO THE PLATFORM, BUGS OR VIRUSES RESULTING IN LOST DATA OR ANY OTHER DAMAGE TO YOUR COMPUTER EQUIPMENT, MOBILE PHONE OR MOBILE DEVICE OR SOFTWARE. FURTHERMORE, WE SHALL NOT BE LIABLE FOR ANY ATTEMPTS BY YOU TO USE THE PLATFORM BY METHODS, MEANS OR WAYS NOT INTENDED BY US. WE ARE NOT REQUIRED TO PROVIDE REDUNDANT OR BACKUP NETWORKS AND/OR SYSTEMS.
NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN OBTAINED BY YOU FROM ANY OF THE RELEASED PARTIES THROUGH OR FROM THE PLATFORM SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.
WE DO NOT ENDORSE AND ARE NOT RESPONSIBLE FOR STATEMENTS, ADVICE AND OPINIONS MADE BY ANYONE OTHER THAN AUTHORIZED RE/TELL SPOKESPERSONS. WE DO NOT ENDORSE AND ARE NOT RESPONSIBLE FOR ANY STATEMENTS, ADVICE OR OPINIONS CONTAINED PROVIDED BY ANY THIRD PARTIES, AND SUCH STATEMENTS, ADVICE AND OPINIONS DO NOT IN ANY WAY REFLECT THE STATEMENTS, ADVICE OR OPINIONS OF RE/TELL.
19. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR DAMAGES OF ANY KIND (INCLUDING, BUT NOT LIMITED TO, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, LOST PROFITS, OR LOST DATA, REGARDLESS OF THE FORESEEABILITY OF THOSE DAMAGES) ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE PLATFORM INCLUDING, BUT NOT LIMITED TO, DAMAGES ARISING FROM OR RELATED TO ANY OF THE FOLLOWING: ANY CLAIM RELATED TO PERSONAL OR BODILY INJURY IN CONNECTION WITH THE USE OF THE PLATFORM; ANY HARM OR DAMAGE CAUSED BY, OR OTHERWISE RELATED TO, YOUR RELIANCE ON INFORMATION PROVIDED THROUGH THE PLATFORM; ANY LOSS OR UNAUTHORIZED DISCLOSURE OF DATA; ANY HARM OR DAMAGE CAUSED BY, OR OTHERWISE RELATED TO, YOUR USE OF OR INTERACTION WITH ANY SERVICES OFFERED THROUGH THE PLATFORM; AND ANY VIOLATIONS OF APPLICABLE LAWS, RULES, REGULATIONS, AND OTHER AGREEMENTS. THIS LIMITATION SHALL APPLY REGARDLESS OF THE LEGAL THEORY OR FORM OF ACTION. THE FOREGOING LIMITATIONS WILL APPLY WHETHER SUCH DAMAGES ARISE OUT OF BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE AND REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE OR WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT WILL OUR AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS AND YOUR USE OF THE PLATFORM EXCEED ONE HUNDRED DOLLARS ($100.00).
THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN YOU AND US.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CERTAIN TYPES OF DAMAGES OR CAUSES OF ACTION, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IN SUCH STATES OR JURISDICTIONS, OUR LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
IF YOU ARE A CALIFORNIA RESIDENT, YOU HEREBY WAIVE CALIFORNIA CIVIL CODE SECTION 1542 IN CONNECTION WITH THE FOREGOING, WHICH STATES “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASED, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR.”
In the event that any third-party brings a claim against us related to your actions, content (including without limitation, User Content and/or User Content), information, or any other use of the Platform by you, you agree to indemnify, defend, and hold us, our subsidiaries and affiliates, and our and their respective directors, officers, employees, agents, and other partners (the “Released Parties”) harmless from and against any and all third-party claims, losses, liability, damages, and/or costs (including reasonable attorney fees and costs) relating to such claim. We will notify you promptly of any such claim and will provide you with reasonable assistance, at your expense, in defending any such claim, provided, however, that our failure to so notify you shall not relieve you of your indemnity obligations, but instead shall reduce those obligations by the amount of damages or increased costs and expenses attributable to our failure to give notice. We reserve the right to approve counsel retained by you, to take control of the defense (at our expense) of any claim for which indemnity is required, and to participate in the defense of any claim (at our expense) for which indemnity is required. You may not settle any claim without our prior consent.
The Released Parties reserve the right to seek all remedies available at law and in equity for violations of the applicable Agreements, including the right to block access from a particular Internet address to the Platform or report misuses to law enforcement.
21. Dispute Resolution
PLEASE READ THIS SECTION 21 CAREFULLY. IT IS PART OF THE AGREEMENTS AND AFFECTS YOUR RIGHTS. IT CONTAINS PROCEDURES FOR MANDATORY BINDING ARBITRATION AND A CLASS ACTION WAIVER.
You agree to resolve any dispute, claim, or controversy with re/tell arising out of or relating to your use in any way of the Platform in the following manner. First, we both agree to attempt in good faith to resolve the dispute informally by contacting each other by email (you can email us at firstname.lastname@example.org). Second, if the dispute is not resolved through informal resolution, we both agree to attempt in good faith to resolve the dispute through mediation administered by JAMS, which shall take place in New York, New York U.S.A., and the costs of which shall be divided equally between you and re/tell. Third, if the dispute is not resolved through informal resolution and mediation, we both agree to participate in binding arbitration administered by JAMS, which shall take place in New York, New York U.S.A.
Either you or we may bring a lawsuit solely for injunctive relief without first engaging in the dispute resolution process described above.
We both agree that, in the event of arbitration, or in the event of a lawsuit as permitted by this section or otherwise, the prevailing party shall be entitled to costs and fees (including reasonable attorneys’ fees). Arbitration pursuant to this section shall be confidential, and neither you, nor re/tell, nor the arbitrator may disclose the existence, content or results of any arbitration, except as may be required by law or for purposes of enforcement or appeal of the arbitration award. Judgment on any arbitration award may be entered in any court having proper jurisdiction. There shall be no right or authority for any claims subject to this arbitration clause to be arbitrated on a class action or consolidated basis or on bases involving claims brought in a purported representative capacity on behalf of the general public (including, but not limited to, as a private attorney general). If any portion of this arbitration clause is determined by a court to be inapplicable or invalid, then the remainder shall still be given full force and effect.
THE PARTIES HEREBY WAIVE THEIR CONSTITUTIONAL AND STATUTORY RIGHTS TO GO TO COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY, INSTEAD ELECTING THAT ALL CLAIMS AND DISPUTES SHALL BE RESOLVED BY ARBITRATION UNDER THIS SECTION 21. ARBITRATION PROCEDURES ARE TYPICALLY MORE LIMITED, MORE EFFICIENT AND LESS COSTLY THAN RULES APPLICABLE IN A COURT AND ARE SUBJECT TO VERY LIMITED REVIEW BY A COURT. IN THE EVENT ANY LITIGATION SHOULD ARISE BETWEEN YOU AND RE/TELL IN ANY STATE OR FEDERAL COURT IN A SUIT TO VACATE OR ENFORCE AN ARBITRATION AWARD OR OTHERWISE, YOU AND RE/TELL WAIVE ALL RIGHTS TO A JURY TRIAL, INSTEAD ELECTING THAT THE DISPUTE BE RESOLVED BY A JUDGE.
ALL CLAIMS AND DISPUTES WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT MUST BE ARBITRATED OR LITIGATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS BASIS, AND CLAIMS OF MORE THAN ONE CUSTOMER OR USER CANNOT BE ARBITRATED OR LITIGATED JOINTLY OR CONSOLIDATED WITH THOSE OF ANY OTHER CUSTOMER OR USER.
In any circumstances where the foregoing Arbitration Agreement permits the parties to litigate in court, the parties hereby agree to submit to the personal jurisdiction of the state courts and federal courts located in New York, New York, U.S.A. for such purpose.
Nothing contained in this section shall limit our ability to take action related to your access to the Platform as provided in these Terms.
22. Governing Law, Venue, & Personal Jurisdiction
These Terms shall be governed by, and construed and interpreted in accordance with the laws of the State of New York to the exclusion of its conflict of laws provisions.
23. Severability; Waiver; Assignment
If, for whatever reason, any term or condition in these Terms is found unenforceable, all other terms and conditions will remain unaffected and in full force and effect.
The failure to enforce any provision of these Terms is not a waiver of our right to do so later, and no waiver shall be effective unless made in writing and signed by an authorized representative of the waiving party.
We reserve the right to transfer, assign, sublicense, or pledge any or all of the Agreements, in whole or in part, to any person without notice, provided that any such assignment will be on the same terms or terms that are no less advantageous to you. You may not assign, sublicense, or otherwise transfer in any manner whatsoever any of your rights or obligations under these Terms.
24. Changes to These Terms
As permitted by applicable law, Re/tell reserves the right to change these Terms from time to time, with or without notice to you. As permitted by applicable law, if you continue to use the Platform, you consent to the new Terms. Any changes to these Terms will become effective on the “Effective Date” indicated above. If you continue to use the Platform after the Effective Date, you consent to the new Terms. Re/tell will always have the latest Terms posted on the Platform.
We have the right, but not the obligation, to take any of the following actions in our sole discretion without providing any prior notice to you and without any liability to you or any third-party:
• change or terminate all or any part of the Platform;
• restrict or terminate your access to all or any part of the Platform;
• refuse, move or remove any content that is available on the Platform; or
• deny access to the Platform to anyone at any time in our sole and absolute discretion.
A printed version of these Terms and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
You agree that re/tell may refer to you as a re/tell customer and use your name, logo, and other trademarks in re/tell’s marketing materials, website and other publicity items in other mediums; however, re/tell will not use your name. logo or other trademarks in any joint press releases, customer references, or case studies without your prior written consent (which may be by email).
26. Contact Us
If you have any questions about these Terms or our Platform, please feel free to contact us by email at
Nothing contained herein will in any way constitute any association, partnership, agency, employment or joint venture between the parties hereto, or be construed to evidence the intention of the parties to establish any such relationship. Neither party will have the authority to obligate or bind the other in any manner, and nothing herein contained will give rise or is intended to give rise to any rights of any kind to any third parties.
28. Headings Used in These Terms
The section headings contained in these Terms are for reference purposes only and shall not affect the meaning or interpretation of these Terms in any way.
29. Entire Agreement
The Agreements constitute the entire agreement between you and Retell and govern your use of the Platform, superseding any prior oral and written agreements between you and Retell with respect to the Platform.
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